Terms & Conditions
WEBSITE TERMS AND CONDITIONS WELCOME TO SATURN SOFAS
The Saturn Sofas website is operated by: Better Price Ltd.
Our Registered Office details are as follows:
Better Price Ltd
35-37 Ludgate Hill
0161 284 2831:
Vat Number:173 8022 14
General inquiries and mail should be emailed to: email@example.com
TERMS AND CONDITIONS OF USE
This Statement outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, telephone or post. By accessing, browsing and/or using this website you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.
All prices quoted are subject to change at any time at the discretion of Better Price LTD. All prices are quoted in United Kingdom British Pound (GBP) and include VAT. The higher Prices that are striped out on the product pages,are from online retailers that we have found to be selling the same product at the higher price. These can be found by adding the product name into your favorite search engine. Sale price are a further reduction from our recently advertised prices. Better Price 4U reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc. Prices are not negotiable and do not include postage and handling.Unless stated on the product page "Free Delivery" Postage and handling costs will be calculated when completing the order.
All of our products are for domestic use only and come with a 12 month manufactures fair use guarantee, Where products require assembly , these should be carried out using the provided assembly instructions and fixings,Any assembly not carried out as indicated on the assembly instructions or alternative fixings used that are not provided with the product , could invalidate the guarantee. If in doubt please contact us before altering the assembly as indicated on the assembly instructions or using alternative fixings
Please be aware that the images that are used on our website are for guidance only, As colour pigments may differ with screen resolutions . If you require an exact match then we suggest that you request colour samples before ordering.
Online Chat Social Media
Better price has a number of active social media pages , such as facebook, google+ twitter ect as well as online chat facility , These are for promotions and general enquires only They are not used to service any customers accounts, any communications will not be considered part of a contract with us or legally binding in any way .This includes but not restricted to any prices or product availability that are advertised through any social media outlet .
Customers are required to use email for any updates or specific account information.
Communicating with Us
We provide a number of ways to communicate with us , including social media online chat, landline, mobile sms.
Any specific account correspondence should be carried out via email only,
In normal data flow days, emails are expected to be replied to within 24hrs, however during heavy data flows this can be extended to 48hrs. Social media enquires are replied to on sight but may refer you to use email, if your enquiry is account specific and can not be dealt with as a general enquiry
We use many suppliers onshore and off shore for our products that we sell to the public .As a retailer we take full responsibility for these products that are supplied by us to the customer that they meet suitability of use and are intended for domestic use only.
Any defects, faults or shortfalls on delivery or there after, should be directed to us Better Price Ltd through email or the online contact forms .
You are not permitted to contact our suppliers directly without written consent from us . Doing so will result in any contract claim being presumed by us as being satisfied at that moment of contact with our suppliers .as such we shall presume that you are solving any issue without further holding us liable for any claims or responsibility .
We can send your order anywhere within mainland United Kingdom, some Scotland extreme post codes will incur a delivery surcharge. All our items are Warehouse packed for safe delivery. We ship all products by Track & Trace courier unless otherwise directed. This usually takes between 1 to 14 working days depending on the delivery service in the destination area.Sofas will take up to 14 working days to complete.
Our delivery service is under the terms of our couriers and at times they may exceed the expected delivery date ,which is out of our control.As such we will not be held liable for any failed delivery by us or any third party couriers. It is the customers responsibility to ensure that goods can be installed into there home without damage to either their property or the product.Please ensure that you have familiarised yourself with the product sizes, as to whether the product will be able to be installed into your home. We will not be held responsible if the product will not go into your home or for any damage to your property or the product. Our delivery liability is to the kerbside only.
Our main delivery service is a one man team to the kerbside only ,where the delivery is intended for flats ,the delivery is to the ground floor only, However our couriers will aid you with getting the product into your home,this will be at the discretion of the curries onsite delivery team and we nor our curries will be held responsible for any damage to your property/product or the inability to get the products into your home.
We normally ship our products within 14 business days unless requested otherwise. If we are unable to dispatch your order within 14 business days we will contact you and advise you of the expected dispatch date .
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.Also we will issue you with a tracking number from our couriers,where you can track your order,at the point of dispatch when using an overnight courier service , A time slot will be issued on the delivery date,which can be accessed through the provided tracking details..If no one is available to Sign for the consignment at your address a failed delivery card will be left, and your consignment will be redelivered free of charge the next working day, However if another delivery attempt is failed , your consignment could be registered as a failed delivery and you could be liable for the failed delivery charge and the return delivery costs back to our warehouse ,If you can not be at home or arrange someone to sign for the consignment do not order from this website.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE ABLE TO CANCEL YOUR ORDER BUT YOU WILL BE LIABLE FOR THE RETURN AND DELIVERY CHARGE.PLEASE CHECK WITH US TO CONFIRM THAT YOUR ORDER HAS BEEN DISPATCHED BEFORE SUBMITING A CANCELLATION REQUEST.
Payment options provided by Saturn Sofas include Visa, MasterCard, Cheque, Direct Credit, and DPS. Cheques can be either personal or bank draft, and are to be made payable to:Better Price Ltd. Please post to Better Price Ltd 36 Trajan House St Marys Oldham OL1 3BZ All cheques will require to be 'cleared' by the bank before goods can be dispatched. This may require 10-15 days.
You have a right to cancel your order/contract with us for any reason as long as you notify us within 30 days of receipt of the product either by email or the online returns form .
If an order has been dispatched by courier and has not been received but you are wanting to cancel the order with us,you will be liable for the return cost to our warehouse,
if an item is received and it is either unwanted ,damaged or faulty, a return claim MUST be filed with Better Price 4U within 30 days from date of receipt of goods.
In all cases goods should be checked for transit damage before signing for the product any signs of transit damage to the packaging MUST be signed for as DAMAGED and reported to Better Price 4U within 24hrs of receipt of goods. All parts should be carefully checked for any damage before attempting any assembly,as this could void any later claims for manufacturing faults.
All parts must be carefully checked for any damage before attempting any assembly,as this could void any later claims for manufacturing and damaged faults.
We suggest that all packaging is retained until the condition and satisfaction of your order has been established.
Any signs of transit damage to the packaging MUST be signed for as received damage parcel,or refused. Once goods are signed for ,you are agreeing that goods have been received in acceptable condition,with no signs of transit damage to the packaging. . Saying that the Courier would not wait for you, to inspect the packaging ,is not an acceptable excuse.We do not require you to open the packaging at the point of delivery,this is only a recommendation.Although any damages to the product MUST be reported to us within 24hrs of receiving the product. Claims made after signing, will not include the delivery charge to you and could void any claim against damage goods.
Email details of your claim to firstname.lastname@example.org.
The following options will then be made available:
1. Replacement: If possible, a replacement or parts will be sent, subject to availability.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
3. Refund: If a refund is required, it will be provided according to the original payment within 28 days of a request for a refund being logged on our system via email (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).
4 We offer replacement parts by default , if these are offered and the customer refuses to accept them as a solution ,then any returns will be handled by our normal unwanted product returns. Once goods are back in our warehouse and confirmed that the parts offered would have solved any problems , then the customer wil be liable for the returns and collection charges .
. In all cases Returns should be made with their original packaging in tact or similar, with no signs or attempt to assemble the goods.
If any parts are missing including the original packaging we will seek to recover the cost of replacement of these parts from you.
Mattresses for hygienic reasons can not be returned after packaging has been removed.
All goods must be returned in a re-sellable form unless otherwise stated.
Returning of goods shall be at the customers expense and should be suitably insured for transit.
However we can at the customers request arrange for the collection for the unwanted goods,this could take up to 14 days to raise the paperwork and is a chargeable service which will be calculated on weight and number of parcels typical cost is between £10 and £40 however larger and heavier items could be substantially more.
Whilst goods are in your possession you are required to take reasonable care of them ,this includes transit back to our warehouse, If goods show any signs of transit damage we have the right to refuse receipt of them.
Once goods are back at our warehouse and are shown to be confirmed as a manufacturing fault or transit damaged, you will be reimbursed the cost of returning the goods at our normal rates for delivery/collections whichever is the lowest.
If the product is incomplete ie missing parts including the original packaging we will seek to gain reimbursement from you,which could exceed the original price of the product.
Cash on Delivery sales are treated as customer present when sold , You are required to inspect the product in your home or on the vehicle, for suitability. Once you are happy with the product and paid the driver in cash this completes the contract and is no longer regarded as being sold as a distant product. The driver will gain a signature from you stating that goods where delivered and inspected to be in good order. This does not affect your consumer rights.
LICENSE AND SITE ACCESS
Access to the Better Price 4U website is granted only for the purpose of accessing the products offered. Under no circumstances may any individual alter any part of the website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere unless written permission has been granted by Better Price 4U. You are granted access to Better Price 4U website under the condition that you will not interfere, or attempt to interfere with any of the content.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL BETTER PRICE LTD BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.
LAW AND JURISDICTION
These Terms and any matter relating to this Site will be governed by United Kingdom law and the United Kingdom courts shall have non-exclusive jurisdiction in respect of them.
Attorneys Fees. In any action to enforce the terms of our Terms and Conditions or seeking damages relating thereto, the prevailing party shall be entitled to recover its costs and expenses, including, without limitation, reasonable attorneys' fees and costs incurred in connection with such action, including any appeal of such action. This section shall survive the termination of this Contract.
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All content and the compilation of all content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, artworks, products and data compilations is the property of Better Price Ltd and protected by United Kingdom and International copyright laws.
No part of this website may be reproduced without the express, written permission of Better Price LTD.